Privacy policy – virginitynow
This privacy policy has been compiled to serve better those concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. As described in US privacy law and information security, PII is information that can be used on its own or with other information to identify, contact, or locate a single person or to identify an individual in context. Please read our privacy policy carefully to understand how we collect, use, protect or otherwise handle your Personally Identifiable Information on our website. In addition, we recently updated our Privacy Policy to clarify how we protect your personal information in keeping with the EU’s new General Data Protection Regulation (GDPR).
We promise to keep your data safe and secure.
In a nutshell, here is why we need it and how we use it.
- Our goal is always to please you, always.
We will only use your data to deliver the best experience possible on our website, during your purchase experience, and in your inbox when you receive emails from us.
- We take your data seriously.
We’ll protect your data by using the services of expert data security suppliers.
- We won’t spam you
You decide what and how you hear from us by setting your preferences. You can opt out any time you want. And with specific tags, we ensure you are not receiving emails from several automation simultaneously but only information most relevant to your needs and preferences.
- We will not keep your data for the sake of it
If we don’t need it, we will delete it.
We take your privacy seriously.
At BeVirgin, we care greatly about our customers. We understand your data is precious and needs to be treated with the utmost respect and privacy. This page will walk you through why and how we collect private data, how we use it, and your rights.
What will you find on this page?
- How we use your information
- Sharing your information
- Marketing messages
- Seeing adverts for VirginityNow.com online
- Your knowledge and countries outside Europe
- Keeping your information
- Your rights
- Changes to how we protect your privacy
- Cookies
- How to contact us
How we use your information
We use your information in several ways — what we do depends on the news. The tables below set this out in detail, showing what we do and why we do it.
1. What we collect when you buy on our website, even if you do not subscribe to our mailing list
Your name and contact details
| How we use your name & contact details (phone number, shipping address) & order status (coupon used, order status) | Why? |
| Delivering your purchases to you | We need this information to execute our contract with you. |
| Sending you service messages by email | We’ve got to do this to perform our contract with you (so you can have an invoice and track your parcel) |
| Contacting you for delivery if need be | Our logistic partners who handle the delivery of your order may need to call you to arrange delivery. This is why they require a phone number when we ask them to fulfill an order. |
| Monitoring order status | We need it to make sure we’ve executed the contract correctly |
| Invoicing the correct amount to you | We keep coupon use information for publishing correct invoices |
| Fraud prevention and detection | To prevent and detect fraud against either you or VirginityNow.com |
Your payment information
This means the payment method you chose and if it was a card, the last numbers, the expiry date, and the billing address. We do not keep the total number, the CCV.
| How we use your payment information | Why? |
| Take payment, and give refunds. | We’ve got to do this to perform our contract with you |
| Fraud prevention and detection | To prevent and detect fraud against either you or VirginityNow.com |
2. What we collect when you browse our website
Information about your phone or laptop and how you use our website
Information you give us when you browse our site, including your IP address and device type and, if you choose to share it with us, your location data and how you use our website. We collect this via cookies but do not have access to your name and personal details via this technology.
| How we use information about your phone or laptop, and how you use our website and app | Why? |
| Improve our website and set default options for you (such as language and currency) | To give you the best possible shopping experience |
| Protect our website | To prevent and detect fraud against either you or VirginityNow.com |
3. What we collect when you sign up for our mailing list
Your name and contact details
| How we use your name & contact details (email) | Why? |
| To send you emails and personalize them for you. | We need your email to send you emails after you’ve signed up for our mailing list! And if you have given us your name, we like to send emails that do not feel anonymous! |
Your history with our mailing list
Where and when you have signed up, in which language, what email campaigns we have sent you, which ones you have opened, which ones you have clicked through, and where you are located when you open emails.
| How we use your history | Why? |
| Identify the language in which you have signed up for our mailing list | As much as possible, send you content in the correct language |
| Provide relevant content | When we see you interact more with one specific type of content, we can adjust what we send out to provide you with what you’re interested in. And by knowing in what part of the world you are located, we can send you information about events we do, stores near you, etc…………… |
| Adjust email frequency | To ensure we don’t spam you, we monitor your engagement with our emails and adjust what campaign you receive based on that. |
Purchase history and saved items
What you’ve checked, added to your cart, or bought on our website when you bought
| How we use your browsing, add to cart, and purchase history | Why? |
| To understand what you find interesting | Because we prefer to send you emails about what you seem to find relevant rather than random information on products |
| To sell you things | If you’ve checked or added a product to your cart a product, we can send you more details about it so you can make an educated decision. And if you’ve bought a product, we may have recommendations on how to use this product or what product you might like for more pleasure! |
| To make sure you’re happy with your purchase | We need to know what and when you’ve bought to ask you at the right time and about the right product. We monitor customer satisfaction to improve our product and manufacturing processes and ensure you are happy with BeVirgin! |
| Finding out what you, and other customers, like | So that we can adjust the website content and the content of the email and provide you with a more valuable experience. |
Your referrals
The number of people you have referred, the credits you have earned from these referrals when you have earned these credits, and what credits you have redeemed
| How we use the data about your referrals | Why? |
| To credit your rewards correctly | When you enter our referral program, we commit to a contract with you: you get rewarded when you refer a friend, and they buy. To ensure you are adequately rewarded, we need to track your credits earned and the date on which they were made. |
| Fraud prevention and detection | To prevent and detect fraud against either you or https://virginitynow.com |
You don’t have to give us any of this personal information, but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. But that is your choice – and we respect that.
We also anonymize and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site, and developing new products and services. We also share this information with third parties.
Sharing your information
What we DON’T DO:
We do not, and will not, sell any of your data to any third party – including your name, address, email address, or credit card information.
What we DO:
However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
- Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
- Professional service providers, such as marketing agencies, advertising partners, and website hosts, who help us run our business
- Credit reference agencies, law enforcement, and fraud prevention agencies, so we can help tackle fraud
We may provide third parties with aggregated but anonymized information and analytics about our customers, and before we do so, we will make sure that it does not identify you.
Marketing messages
If you sign up for our mailing list, we will send you marketing emails.
How to stop marketing messages
You can stop receiving marketing messages from us at any time.
You can do this:
- By clicking on the ‘unsubscribe’ link in any email
- By contacting https://virginitynow.com
Once you do this, we will update your profile to ensure you don’t receive further marketing messages.
Please note that it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.
Please note that stopping marketing messages will not stop service communications (such as order updates or customer care follow-up if you have contacted us).
Seeing adverts for VirginityNow.com online
We also engage in online advertising to keep you aware of what we’re up to and help you see and find our products.
Like many companies, we target banners and ads when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.
The banners and ads you see will be based on information we hold about you or your previous use of our website or BeVirgin banners or ads you have previously clicked on.
Your information and countries outside Europe
VirginityNow is a brand owned by BeVirgin, which is incorporated in Australia. Our servers are not all based in the EU.
We have fulfillment centers in Hong Kong and China, which we may use for processing orders from customers in the EU, although we usually shop from France for EU orders. However, Hong Kong is not a country with a European Commission decision of adequacy. We protect your privacy and rights using the European Commission’s standard data protection clauses. More information about these is available here http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX:32010D0087.
Storing your information
We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
Your rights
When it comes to your personal information, here are your rights:
- The right to be informed about how your personal information is being used
- The right to access the personal information we hold about you. You can contact us at https://virginitynow.com.
- The right to request the correction of inaccurate personal information we hold about you. Contact us at https://virginitynow.com.
- The right to request that we delete your data or stop processing or collecting it in some circumstances. Again, we’re available to contact us at https://virginitynow.com.
- The right to stop direct marketing messages by unsubscribing here
- The right to request that we transfer or port elements of your data either to you or another service provider. Ask us at https://virginitynow.com
- The right to complain to your data protection regulator
If you want to exercise your rights, have a complaint, or have questions, please contact us at https://virginitynow.com.
Changes to how we Protect Your Privacy
We may change this page from time to time to reflect how we process your data.
If we make significant changes, we will make that clear on the website or by some other means of contact, such as email, so you can review the changes before you continue to use https://virginitynow.com.
Cookies
We use cookies on our website.
There are four main types of cookies – here’s how and why we use them.
(1) Site functionality cookies allow you to navigate the site and use our features, such as “Add to Cart.” When you come back days after adding items to your cart, thanks to these cookies, you can find them back easily!
(2) Site analytics cookies allow us to measure and analyze how our customers use the site to improve both its functionality and your shopping experience.
(3) User preference cookies – when browsing on https://virginitynow.com, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible and more relevant to you.
(4) Targeting or advertising cookies are used to deliver ads relevant to you. They also limit the number of times you see an ad and help us measure the effectiveness of our marketing campaigns.
Using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site. You can delete any cookies on your computer; how to do it on your browser.
Please note that by deleting or disabling future cookies, your user experience may be affected.
How to contact us
If you have any questions regarding your data, don’t hesitate to contact us at info@VirginityNow.com.
And if you have any questions about our products, your order with us, or any ticket you’ve created with us, contact us at info@VirginityNow.com
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