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What kind of battery will I need to use my BeVirgin product?
None of our products require batteries
Are your products safe?
Product safety and quality are our top priorities. We take the safety of our products very seriously. All of our products are manufactured in accordance with safety and best manufacturing practice standards.
Is payment through this website secure?
We use the PayPal platform which are regarded as one of the best and most secure in the industry. It is used by many major online retailers worldwide. For more information on online payment security, please visit the PayPal website and read the Security and Protection pages.
What are my payment options?
You can choose to pay using your PayPal account, or with Visa or Master Card. We do not issue invoices or accept bank transfers.
Can I pay in another currency than the one displayed?
We only quote prices in a limited number of currencies, but your credit/debit card company may offer to charge you in another currency. If they do, and you choose to be debited in anything other than the currency displayed on our website, we cannot guarantee currency conversion rates, nor that the local currency price they quote before payment is the same as what you see on your final credit/debit card bill. Please contact your credit/debit card company for further information on how they manage and guarantee foreign currency payments.
Are there any other taxes and duties that will affect my final price?
When you buy a product from our site, you are buying it from our site, we don’t not charge a sales tax, VAT, or export duties on our products when they are sold to other countries. However, it may be that your home country, or the country you want the product shipped to, levies import duties, customs, or sales taxes on products you buy from abroad. Because we ship to countries all over the world, we cannot know the details for every country. As such, we sell to you DDU (Delivery Duty Unpaid) and ask that you contact your local authorities for details on further charges, and that you bear any applicable additional charges.
How long will you take to deliver my order?
Your order will be processed within 2 working days from receipt of order. Once dispatched, you will receive an email notification with a registration number that helps you track your parcel. For Europe, lead time for delivery is 2 to 7 working days and for rest of the world 2 weeks. It can take up to 3 weeks for delivery, but in most cases it will be faster than that.
Our logistics partners are committed to working fast, but they cannot control how fast the local services work. In most cases, everything goes very smooth. However, if there is any delay in local delivery, or if the local postal service has not re-registered the parcel for tracking, write to us anytime at [email protected] and we will help you until you have received your order.
How can I track my order?
You will be able to track your order status at anytime. Once your order has dispatched, you will receive a shipment notification which will include a link to a parcel tracking website. Just click on the link, and you will be able to track all the details of your parcel’s journey to your home. In case the local postal service has not re-registered your parcel so we can keep tracking it within your country, please write us at [email protected] and we will help track it down for you. We are committed to helping you until you receive your order.
How will I receive my order?
We are using an established global parcel post company that delivers your parcels via your local postal service; it will arrive in your letter box depending on size of order. The package will be discreetly labelled only showing your name and ship to address details.
What will it say on my credit/debit card bill or statement?
Your credit/debit card payment description will show ‘PROSPMAKEUP’ which we choose used to ensure that your payment will go unsuspected incase someone checks your bank statement.
How are the products packaged?
Our products are discreetly packaged. There is no BeVirgin logo on the outside of the package. Inside the package, our product is safely packaged in a consumer unit box that has been tested for stability.
If I am not satisfied with my purchase, can I return it?
If you are not entirely satisfied with your BeVirgin product, you can return it within 30 days of purchase.
- If the product is unopened, full refunds will be credited in the same form as they were paid after the product has been shipped back to us. Please note that shipping charges will not be refunded.
- If the product is opened, we do not accept the product back for hygienic purpose.
Only products bought at https://www.virginitynow.com can be returned to https://www.virginitynow.com
If you are dissatisfied with an item you purchased elsewhere, please return it to the place where you bought it.
Shipping charges will only be refunded in cases the item is defective or the return was caused by our mishandling.
To return a product to BeVirgin:
- You must obtain pre-authorization from our customer service. that will provide you with a return form.
- To get a return form, please contact Customer Service at [email protected].
Please provide your proof of purchase.
- Once you have your return form, repack the product in shipping packaging and include your completed return form SEPARATE from your defective item, and make sure you include your full shipping address. Then, ship your defective product to the address advised by the customer care team.
Why do you collect personal data?
We need to collect personal data from you because courier companies require this to make deliveries. We guarantee that we will not share this information with any other external parties than those involved with shipping the product to you. The information that we store will not be used for any purposes other than making sure you get the best service possible.