Product safety and quality are our top priorities. We take the safety of our products very seriously. All of our products are manufactured in accordance with safety and best manufacturing practice standards.
We use the PayPal platform which are regarded as one of the best and most secure in the industry. It is used by many major online retailers worldwide. For more information on online payment security, please visit the PayPal website and read the Security and Protection pages.
We only quote prices in a limited number of currencies, but your credit/debit card company may offer to charge you in another currency. If they do, and you choose to be debited in anything other than the currency displayed on our website, we cannot guarantee currency conversion rates, nor that the local currency price they quote before payment is the same as what you see on your final credit/debit card bill. Please contact your credit/debit card company for further information on how they manage and guarantee foreign currency payments.
Your order will be processed within 2 working days from receipt of order. Once dispatched, you will receive an email notification with a registration number that helps you track your parcel. For Europe, lead time for delivery is 2 to 7 working days and for rest of the world 2 weeks. It can take up to 3 weeks for delivery, but in most cases it will be faster than that.
Our logistics partners are committed to working fast, but they cannot control how fast the local services work. In most cases, everything goes very smooth. However, if there is any delay in local delivery, or if the local postal service has not re-registered the parcel for tracking, write to us anytime at [email protected] and we will help you until you have received your order.
You will be able to track your order status at anytime. Once your order has dispatched, you will receive a shipment notification which will include a link to a parcel tracking website. Just click on the link, and you will be able to track all the details of your parcel’s journey to your home. In case the local postal service has not re-registered your parcel so we can keep tracking it within your country, please write us at [email protected] and we will help track it down for you. We are committed to helping you until you receive your order.
We are using an established global parcel post company that delivers your parcels via your local postal service; it will arrive in your letter box depending on size of order. The package will be discreetly labelled only showing your name and ship to address details.
Our products are discreetly packaged. There is no BeVirgin logo on the outside of the package. Inside the package, our product is safely packaged in a consumer unit box that has been tested for stability.
Once you have your return form, repack the product in shipping packaging and include your completed return form SEPARATE from your defective item, and make sure you include your full shipping address. Then, ship your defective product to the address advised by the customer care team.
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If you don't like our products over the next 30 days, then we will gladly refund your money. No questions asked!